How Was Your Visit?

Your feedback shapes how we care for every patient at ClinicRW. Whether your visit was great or needs improvement - we want to hear about it.

Takes ~3 minutes

Anonymous option available

Share Your Experience

Thank you for choosing ClinicRW. Your responses help us deliver better care for every patient.

Date of Visit *

Department Visited *

Name of Doctor / Nurse (optional)

🔒Your name and contact details are optional - you may submit anonymously. Providing your email allows us to follow up if needed.

Full Name (optional)

Email Address (optional)

Rate Your Experience

Staff Friendliness & Professionalism *

How friendly and professional were the staff at ClinicRW?

Waiting Time *

Rate your waiting time at reception, for a doctor, and for services like lab tests.

Cleanliness & Hygiene *

Overall cleanliness of waiting areas, consultation rooms, restrooms, and equipment.

Effectiveness of Treatment *

How well did the treatment or advice address your health concerns?

Clarity of Information Provided *

How clearly did staff explain your diagnosis, treatment options, and follow-up care?

Comfort of Waiting Areas *

Rate seating, cleanliness, noise levels, and overall ambiance in waiting areas.

Transparency of Billing *

How clearly were costs of services, treatments, and available payment options explained?

Ease of Payment Process *

How simple and convenient was the payment process, including available methods and wait time?

What could we improve? (optional)

Would you recommend ClinicRW to others? *

Why your feedback matters

Improve our care

Your ratings directly guide how we train and develop our medical team.

Shape our services

Every suggestion is reviewed by our clinic manager and acted upon.

Help other patients

Honest feedback helps new patients choose the right care at ClinicRW.

ClinicRW at a glance

Patients seen monthly

500+

Departments

Response to feedback

< 48h

Privacy

Your feedback is kept confidential. We only use anonymised, aggregated insights internally to improve our services and care standards.

Explore our departments

15 specialist services

ClinicRW · Kigali, Rwanda

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