Question 1

How do I book an appointment at ClinicRW?

Accepted Answer

You can book an appointment online through our website, call us on +250 785 577 189, or visit the clinic in person during opening hours. Our team will confirm your appointment within 24 hours and send a reminder via SMS or email.

Question 2

Does ClinicRW accept health insurance?

Accepted Answer

Yes. We accept CBHI (Mutuelle de Santé), RSSB, and a wide range of private and corporate health insurance providers. Please bring your insurance card and national ID to your appointment. Our reception team can verify your cover before you are seen.

Question 3

What are ClinicRW's opening hours?

Accepted Answer

We are open Monday to Friday from 7:00 AM to 8:00 PM, and Saturday from 8:00 AM to 5:00 PM. Emergency services are available 24 hours a day, 7 days a week. You can reach our emergency line at any time on +250 785 577 189.

Question 4

Do I need a referral to see a specialist?

Accepted Answer

No referral is required for most of our specialist services. You can book directly with any of our departments - including Cardiology, Neurology, Dermatology, and Dental Health. If you are unsure which specialist to see, our general practitioners can guide you.

Question 5

What should I bring to my first appointment?

Accepted Answer

Please bring a valid national ID or passport, your insurance card (if applicable), any previous medical records or test results relevant to your visit, and a list of any medications you are currently taking. This helps our doctors provide the best possible care from the very first consultation.

Question 6

How long will I wait to be seen?

Accepted Answer

Patients with confirmed appointments are typically seen within 15 minutes of their scheduled time. Walk-in patients are seen in order of arrival and urgency. We display live waiting times at reception and will keep you informed if there is any unexpected delay.

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